Hopin FAQ's

To allow for an interactive conference experience, we’re hosting the 2020 Gathering on a platform called Hopin.

We have put together the below series of FAQ’s to help ensure a good experience joining, navigating and interacting at the Gathering.


Q. What is Hopin?

A. Hopin is a virtual venue with multiple interactive areas for networking. Attendees can move in and out of rooms just like an in-person event.



Q. Which browsers work best for Hopin events?

A. Using the latest version of the Google Chrome or Microsoft Chromium browsers will guarantee the best experience.

The latest version of Firefox will work with most, but not all functions, so again we do recommend using the above browsers. 

Please avoid Brave, Safari, Microsoft Internet Explorer or Edge since they won't be compatible with many of the event functions.

For mobile devices, Safari on iOS and Google Chrome on Android are recommended. 


Q. How do I register to attend the Gathering?

A. When you click ‘book Gathering tickets’ you’ll be taken to a screen where you’ll need to select the type of tickets that reflect your organisation best.

Next, you'll see a screen where you'll need to signup for a Hopin account (or login with an existing Hopin account) so that you can attend the event.

There are also options to continue through Hopin via existing accounts you may have with Facebook, LinkedIn, Google or SSO.


Q. How do I know that I’ve successfully registered for the event?

A. You’ll be taken to a confirmation screen and will receive an automated email confirming your registration.

The email will contain an option to add the link to access the Gathering to your calendar.


Q. What’s a Hopin profile?

A. After you’ve registered for the Gathering through Hopin, you will be able to fill out your Hopin profile information.

This profile will help participants attending the Gathering to find out more about you and/or your organisation.

It’s up to you if you want to populate the whole profile, or just parts of it. It’s up to you whether you enter details for yourself, or your organisation.

If you can't finish this process, or run into any errors, close the browser, reopen the browser, and return to https://hopin.to.

  • Click "My Account."
  • And go to "Profile" on the left-hand menu where you can complete your profile information and can join an event thereafter.


Q. How do I move around at the Gathering on Hopin?

A. Similar to a physical event, you’ll be able to move around the Gathering and choose the sessions you wish to attend and who you wish to interact with.

The Hopin Community on Youtube have produced a video overview of how to use Hoppin as an attendee:


Q. Where will the different sessions be held?

  • The main stage - will contain the keynote speakers, Climate Heroes, and is where the event will be compered from
  • Virtual Exhibition and Networking sessions – network with exhibitors and other participants
  • Networking sessions – as above, but during shorter breaks, so the exhibition will not be open
  • Workshop and Tabletalk sessions – take part in facilitated learning and discussion (numbers at each session are limited)


Q. How will I know where and when sessions are being held?

 The below sections on the Hopin Platform will provide prompts to help ensure you are aware of the sessions currently live and what’s to come next.

  • Event Schedule - A schedule showing what’s happening where and when. And who’s speaking.
  • Live and Now tags – These will indicate when different parts of the Gathering programme are happening with red LIVE and NOW tags appearing on the left sidepanel.
  • Highlighted and pinned messages - from Keep Scotland Beautiful, these messages will contain updates about the day.


Q. Joining and participating main stage sessions

A. You’ll be able to join these sessions when they are live. They do not have a limit on capacity.

To enable these sessions to run smoothly, they will be facilitated by Keep Scotland Beautiful staff

The session facilitator(s) will field requests from participants to share via the text chat.



Q. Joining and participating in workshop and tabletalk sessions

 A. To enable these sessions to run smoothly, they will be facilitated by Keep Scotland Beautiful staff.  

Each session has a maximum capacity. Once each session is live, requests by participants to join will be approved by the facilitator on a first come, first served basis. If a session is full, please choose a different session.

If you have difficultly joining a session, this guide may prove helpful.

For a more interactive experience, some of the sessions may include options to interact in further breakout chats.

Please turn your camera off when entering a workshop session. The session facilitator may field requests from participants to share via video chat in some of the workshops.

Text chat will be enabled as standard.


Q. How can I network with exhibitors using Hopin?

A. The virtual exhibitor hall contains exhibitor booths for the Gathering and serves as another great way to network. Click into booths to engage, either by group chatting, video-chatting, or direct messaging.


Q. How can I interact with other delegates?

A. Like a physical event, you can interact with other delegates via the video and text chat functions on Hopin. We have networking times highlighted on the event programme.

Anyone can send messages to an individual at a Hopin event via DMs (Direct Messages) in the ‘People’ tab. To send a DM, find the person you wish to chat within the People tab, click their profile photo, and send a direct message to them.

Q. Where can I find further information and support?

The Hopin website can be accessed here, with a troubleshooting guide for event attendees here.

On the day of the event we'll also have technical support available from Cameron who are helping us to host the event.


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