The Wheatley Group
Local Environmental Quality Audit
KSB assessors visited the properties accompanied by Wheatley Group members of staff. This ensured that any issues highlighted could be acted upon immediately creating a training element for both KSB assessors and Wheatley staff.
When on site each property was surveyed from top to bottom, including all landings, stairwells, chute areas, foyers and entrances. The cleanliness of these areas was reviewed along with any anti-social incivilities, aesthetic and waste issues. The immediate surrounds of each block were also evaluated, and any issues noted including graffiti, paintwork issues and aesthetics of building.
The externals of each site were then assessed in terms of the ground’s maintenance and upkeep of hard and soft standing areas. Any car parks were looked at and any issues noted with regards to surface, cleansing, lining etc. All grassed areas were monitored for grass cutting frequency, management of area and litter removal.
The external appeal of the areas was also evaluated with the neighbouring streets measured against the standards outlined in the code of Practice on Litter and Refuse (Scotland) 2006, in order to ascertain acceptance levels or otherwise of littering.
All policies, procedures, statements and general public information generated by Wheatley Group were then assessed in terms of being appropriate for the organisation. This involved gathering all relevant information and carrying out desktop evaluation of the documentation. Company website information was also reviewed where appropriate.
How we made a difference
The audit recognised the positive impact of the NETS initiative, highlighting the role the teams had in working with residents to spruce up their neighbourhoods, keeping them looking spick and span all year round.
The KSB assessors were particularly impressed by the appearance of buildings inside and out, the cleanliness and upkeep of the back courts and the green spaces, and the high levels of maintenance and attention to detail.
The assessors also highlighted the excellent recycling facilities, good engagement with customers/residents and the extra details they had added to the areas such as flower displays. As a result, the communities were awarded 5 Stars, based on the criteria applicable to the Keep Scotland Beautiful National Award for Environmental Excellence®.
We want all our tenants to be proud of where they live. This award from Keep Scotland Beautiful reflects the hard work that customers and our environmental teams have put in to make our communities great places to live.
Director of housing, Alan Glasgow